Why Commercial Cleaning is better

Reasons commercial cleaning clients switch their cleaning companies

1. Your cleaning service people’s problems become your client’s problems

Just like every service business out there, cleaning is a service-based business that relies on people to get the job done. Because of that, the biggest asset for cleaning companies is their workforce. A janitorial service that takes shortcuts in any of its hiring processes is bound to have service delivery problems. Shortcuts such as inadequate employee screening, illegal subcontracting or hiring, and lack of training and oversight, results in high employee turnover. This means new faces frequent your client’s facility resulting in inconsistent service delivery which leads to losing clients. At Blu Commercial Cleaning, we take pride in hiring vetted cleaning agents and receive thorough customer service training to ensure we maintain a 100% customer satisfaction rating.

2. Poor communication

Just as earlier mentioned, a commercial cleaning service provider will always experience hiccups, in line with service delivery. However, effective communication can effectively iron out these issues. Professionally speaking, a service provider should get back to the customer within 48 hours. How else will you know whether or not you are meeting your client’s expectations if you don’t communicate regularly? The client is likely to opt for another service if they do not get prompt responses every time they try to reach out to your service. Blu Cleaning offers direct access to a professional cleaning service representative, as well as 24/7 phone access to answer any questions or remedy any concerns.

3. Security Lapses

Security is paramount and depending on the type of company, security lapses can be a severe and dangerous problem. Do your employees often leave alarms off, doors unlocked, or not properly locked? One of the major concerns for the clients when dealing with cleaning agents is the security of their premises. As such, clients will work only with companies they can trust. This trust includes being responsible for security measures. High employee turnover is also a security risk for the client. It is usually difficult to recover when trust is breached, especially when dealing with security issues. Blu Cleaning keeps close eyes on all employees and ensures they all follow proper security protocols to ensure the safety of our client’s facility, equipment, and inventory.

4. Professionalism and training

The commercial cleaning services go beyond cleaning the facilities. It also involves having the right knowledge and skills to get the cleaning job done well. This can only be achieved through proper training and hiring of the right people. Having an unprofessional workforce is the root cause of most of the other problems with this. Resulting in termination of contracts. Blu Cleaning provides employees with monthly, weekly, and daily training and motivation, to ensure work is getting done with efficiency, excellence, and professionalism.

5. Poor Quality Control

Most vendors deliver quality service for a while, but this quality starts to fade away with time. It may not be possible to achieve quality service always. However, the good service should not be a once in a while affair; it should be nearly always. The client needs consistent and reliable service, or else they will start looking elsewhere. Blu Cleaning offers customized cleaning plans to ensure the quality, expectations, and demands of clients are being met every step of the way.

Don’t entrust your facility to just anyone. Ensure you have done the proper due diligence and work with an experienced company that can provide the security, guarantee, and satisfaction you’re looking for from your cleaning provider.

At Blu Comercial Cleaning, our expert staff continuously trains on perfection our well defined Standard Operating Procedures (SOP’s) – Our established processes go through rigorous auditing throughout the year to ensure we remain the best in Chicago.